Role Purpose

The HR Operations Officer will be solely responsible for managing end-to-end HR operations for ground staff. This role acts as the primary point of contact between ground operations and the HR department, ensuring smooth onboarding, offboarding, hiring coordination, and effective grievance handling.

Key Responsibilities

The role holder will independently manage the onboarding and offboarding process for all ground staff, ensuring timely documentation, system updates, inductions, and clear communication with operations teams. The position will also be responsible for coordinating hiring requirements for ground staff in close collaboration with operations, including interview coordination, documentation follow-ups, and joining formalities.

A core responsibility of this role is to handle employee grievances at the ground level, acting as the first point of contact, resolving operational HR concerns, and escalating matters to the HR Manager when required. The role will function as a strong liaison between ground staff and HR, ensuring clear communication, policy awareness, and consistent implementation of HR procedures across operations.

The HR Operations Officer will also support attendance tracking, leave coordination, compliance with HR policies, and maintain accurate employee records for ground staff.

Key Skills & Competencies

The ideal candidate should have strong communication skills, the ability to work independently, and a good understanding of HR operations. The role requires hands-on experience with ground-level workforce management, problem-solving skills, and the ability to manage sensitive employee issues with confidentiality and professionalism.

Experience & Qualification

Previous experience in HR operations, particularly supporting operational or blue-collar workforce, is preferred. Knowledge of onboarding, offboarding, and grievance handling processes is essential.

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