Summary:

Responsible for maintaining accurate and up-to-date reports, including billing dashboards and rental margins analysis. Assists customer service with billing inquiries and coordinates closely with the collections team to ensure timely resolution of account discrepancies. Supports month-end reconciliation processes and collaborates with internal departments to streamline billing operations, enhance financial reporting, and improve overall customer satisfaction.

Core Responsibilities:

• Regular monitoring of the invoices and any adjustments.
• Address various customer service queries and emails relating to billing.
• Invoice adjustment
• Initiating refunds and adding wallet credits
• Bank confirmations.
• Sending invoices and SOAs to the customer
• Ad hoc requests to assist the customer.
• Maintain the customer database.
• Plan, track, and charge installments on invoices.
• Generating and exporting data reports and documents as needed.
• Responsible for ensuring timely and efficient collection of customer invoices.
• Coordinating with the collections department.
• Preparing and submitting monthly allocations.
• Reconciling the monthly collections from the team
• Resolving the queries / disputes and actioning on the same.
• Liaise with collections to resolve disputes and settle outstanding accounts.
• Regular checks to find irregularities with the customer accounts, trips, and vehicles, raise tickets to the concerned department.
• Coordinating with the legal/ Collection team on the fraud customers / customers with pending payments.
• Regular auditing and reconciling the above-mentioned tasks and rectify the errors and initiate changes in the process, if needed.
• Ad hoc tasks and reports according to the needs of the department.
• Collecting and sharing data from/to various departments when required, and maintaining pleasant relationships with other departments.
• Build billing dashboards and assist with reports for management analysis and decision making.
• Handling the complete process of UAE fines, salik & other chargeable items on long term rentals.
• Charging customers with the penalties regularly.
  
  

Requirements.

• Bachelor’s degree in finance.
• 2-3 year of experience in Billing, Accounts & data reconciliation
• Proficient in advance Excel (Mandatory).
• Excellent attention to detail.
• Organized with an ability to stay focused on assigned tasks
• Ability to multitask effectively.
• Strong written and verbal communication skills.
• Ability to perform repetitive tasks with a high degree of accuracy.
• Comfortable working independently with minimal supervision.
• Outstanding interpersonal skills.
• Keen eye for finding fraud and issues.

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