Customer Service Representative (URGENT HIRING)
Udrive Car Sharing
This job is no longer accepting applications
See open jobs at Udrive Car Sharing.See open jobs similar to "Customer Service Representative (URGENT HIRING)" 🌮⭐️TacoStars.Customer Service
Dubai - United Arab Emirates
Posted 6+ months ago
Job description
Key Responsibilities and Duties:
- Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service
- Responding efficiently and accurately to customers, providing possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and pacifying angry clients, as needed.
- Take ownership of customers' issues and follow problems through to resolution.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls
Skills
- Tech Savvy (Helpdesk ticketing system, reporting system, CRM system) experience preferred
- Ability to work under pressure, must be adaptable,
- Teamwork skills, Interpersonal skills.
- Solid sales and negotiation skills
- Innovative mindset and high EQ
- Grit and a can-do attitude
Requirements
- University Degree in Business, Communications or Marketing discipline preferred but not required.
- Experience in the Mobility/Transportation industry is highly desirable
- Fluent in Reading writing and speaking in Arabic and English is required.
- Full knowledge of RTA Rules and regulations is a plus.
- 1 year of Call center or customer service experience is required.
- Should be able to work in rotational shifts
Job Types: Full-time, Permanent
How soon can you join?:
Immediately
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This job is no longer accepting applications
See open jobs at Udrive Car Sharing.See open jobs similar to "Customer Service Representative (URGENT HIRING)" 🌮⭐️TacoStars.