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","datePosted":"2023-08-28T11:10:58.570Z","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"SubsBase","sameAs":"https://subsbase.com","logo":"https://cdn.filepicker.io/api/file/gUVWkB1RRk257G9QqaYR"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cairo, Cairo Governorate, Egypt"}}}

Enterprise Customer Success Manager

SubsBase

SubsBase

Customer Service, Sales & Business Development
Cairo, Cairo Governorate, Egypt
Posted on Monday, August 28, 2023

Requirements:

We are looking for an Enterprise Customer Success Manager, a pivotal role responsible for building strong relationships with the company's enterprise-level clients, ensuring their satisfaction, and driving their success with the company's products. This role involves strategic thinking, collaboration, and a deep understanding of the clients' business goals and needs to maximize their value and achieve mutual success.

Responsibilities:

  • Serve as the primary point of contact and build strong relationships with key stakeholders within enterprise-level client organizations.
  • Understand the clients' business objectives, challenges, and opportunities to tailor solutions that address their specific needs.
  • Develop and execute strategic success plans for each enterprise client, outlining goals, milestones, and actions to drive value and achieve success.
  • Collaborate with clients to align their objectives with the company's products.
  • Develop a deep understanding of the company's products and effectively communicate their value propositions to clients.
  • Provide guidance and recommendations on how clients can best leverage the products to achieve their goals.
  • Anticipate clients' needs and potential challenges, offering proactive support and solutions to ensure a seamless experience.
  • Address any issues or concerns promptly, coordinating with internal teams to provide timely resolutions.
  • Work closely with the sales team to identify opportunities for contract renewals and upselling additional products or services.
  • Lead client onboarding processes, ensuring smooth implementation, and training on product usage.
  • Provide ongoing training and resources to help clients maximize their utilization of the products.
  • Act as the voice of the customer within the company, providing feedback and insights to internal teams for continuous improvement.

Skills & Experience Required:

  • Bachelor’s degree in business, Marketing, or a related field.
  • 3 – 5 proven years of experience in customer success or account management, particularly with enterprise-level clients.
  • Strong understanding of SaaS products or services and their application to clients' business objectives.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Strategic thinking and the ability to develop and execute client success plans.
  • Data-driven mindset with the ability to analyze and interpret usage data to drive decisions.
  • Exceptional problem-solving skills and the ability to navigate complex client situations.
  • Relationship-building skills with a focus on customer satisfaction and retention.
  • Collaborative attitude and the ability to work effectively with cross-functional teams.
  • Experience in negotiating and managing contract renewals and upselling opportunities.

Benefits & Perks:

  • Work with a world class team.
  • Social and medical insurance.
  • Build a global product.
  • Ability to grow and advance your career.
  • Flexible working hours.
  • Competitive package.

Submit Your Application

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