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","datePosted":"2023-08-28T11:10:58.570Z","validThrough":"2024-03-10","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Subsbase","description":"Welcome to Subsbase, where we empower businesses to excel in the world of recurring revenue-based services. Our intuitive and user-friendly platform simplifies payment, subscription, and invoice management, providing a seamless and efficient billing experience. Say goodbye to in-house solutions and manual processes - with Subsbase, you can efficiently manage operations using our flexible, out-of-the-box SaaS platform, customizing recurring revenue or subscription offerings to perfectly align with your unique requirements. Our core strength lies in unmatched flexibility, allowing you to tailor subscription plans, pricing tiers, and billing cycles. Through smart automation, we optimize your operations by streamlining repetitive tasks, freeing up valuable time and enhancing overall efficiency. Join us and discover how Subsbase can help your business reach new heights of success.","numberOfEmployees":30,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Cairo, Cairo Governorate, Egypt"}}],"sameAs":"https://subsbase.com","url":"https://subsbase.com","logo":"https://cdn.getro.com/companies/888b1fc9-640e-5dfc-b3f8-29e68978e7c0-1726164534","memberOf":{"@type":"Organization","name":"🌮⭐️TacoStars","description":"","logo":"https://cdn.filepicker.io/api/file/V2quhu3QGegj5TleFJag","url":"talent.tacostars.org"},"keywords":"Finance, Information Technology, Professional Services, Software"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cairo, Cairo Governorate, Egypt"}}}

Enterprise Customer Success Manager

Subsbase

Subsbase

Customer Service, Sales & Business Development
Cairo, Cairo Governorate, Egypt
Posted on Aug 28, 2023

Requirements:

We are looking for an Enterprise Customer Success Manager, a pivotal role responsible for building strong relationships with the company's enterprise-level clients, ensuring their satisfaction, and driving their success with the company's products. This role involves strategic thinking, collaboration, and a deep understanding of the clients' business goals and needs to maximize their value and achieve mutual success.

Responsibilities:

  • Serve as the primary point of contact and build strong relationships with key stakeholders within enterprise-level client organizations.
  • Understand the clients' business objectives, challenges, and opportunities to tailor solutions that address their specific needs.
  • Develop and execute strategic success plans for each enterprise client, outlining goals, milestones, and actions to drive value and achieve success.
  • Collaborate with clients to align their objectives with the company's products.
  • Develop a deep understanding of the company's products and effectively communicate their value propositions to clients.
  • Provide guidance and recommendations on how clients can best leverage the products to achieve their goals.
  • Anticipate clients' needs and potential challenges, offering proactive support and solutions to ensure a seamless experience.
  • Address any issues or concerns promptly, coordinating with internal teams to provide timely resolutions.
  • Work closely with the sales team to identify opportunities for contract renewals and upselling additional products or services.
  • Lead client onboarding processes, ensuring smooth implementation, and training on product usage.
  • Provide ongoing training and resources to help clients maximize their utilization of the products.
  • Act as the voice of the customer within the company, providing feedback and insights to internal teams for continuous improvement.

Skills & Experience Required:

  • Bachelor’s degree in business, Marketing, or a related field.
  • 3 – 5 proven years of experience in customer success or account management, particularly with enterprise-level clients.
  • Strong understanding of SaaS products or services and their application to clients' business objectives.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Strategic thinking and the ability to develop and execute client success plans.
  • Data-driven mindset with the ability to analyze and interpret usage data to drive decisions.
  • Exceptional problem-solving skills and the ability to navigate complex client situations.
  • Relationship-building skills with a focus on customer satisfaction and retention.
  • Collaborative attitude and the ability to work effectively with cross-functional teams.
  • Experience in negotiating and managing contract renewals and upselling opportunities.

Benefits & Perks:

  • Work with a world class team.
  • Social and medical insurance.
  • Build a global product.
  • Ability to grow and advance your career.
  • Flexible working hours.
  • Competitive package.

Submit Your Application

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