Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

About the Internship 💡
Foodics is excited to offer a dynamic summer internship program aimed at leveraging the fresh perspectives of university students. This program is designed to focus on our Customer Display System (CDS) support while also ensuring comprehensive engagement with our full suite of products. Interns will be directly involved in field operations, providing on-the-spot support, and gathering critical customer feedback across various platforms.

What Will You Do❓

• Customer Engagement: Visit client sites to observe and support the use of CDS and other related systems like KDS, Cashier, and Kiosk setups. Engage with customers and staff to evaluate usage, performance, and satisfaction.
• Feedback Collection: Conduct interviews with managers and staff to collect feedback on system performance and usability. Document all feedback and issues encountered using detailed forms.
• Problem Solving: Offer immediate troubleshooting and support where possible, and contribute to ongoing improvements and solutions based on client feedback.
  

Learning Opportunities:

• Cross-Departmental Training: Participate in training sessions across various departments including Sales, Product Support (PS), People Operations, and Product Design to gain a holistic understanding of our operations.
• Skills Development: Learn to recognize sales opportunities, troubleshoot technical issues, design effective surveys, and apply empathetic practices in customer interactions.
  

What Are We Looking For❓

• Enthusiastic about technology and customer service
• Keen observer with a proactive approach to problem-solving
• Excellent communication skills and comfortable in a client-facing role
• Willing to learn and apply new skills in a dynamic environment
  

Program Structure:

• Duration: Summer (3 months)
• Location: Various client sites
• Support: Structured training sessions; ongoing mentorship and guidance
  

What We Offer You❗

• Gain hands-on experience in a fast-paced tech environment
• Develop a broad skill set across multiple functional areas
• Contribute to real-world solutions and product improvements
• Opportunity to network with industry professionals and peers
  

Join us at Foodics for an enriching summer internship that promises not only to enhance your skills but also to make a tangible impact in the tech and customer service sectors. We look forward to helping you grow professionally and personally as part of our team!