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Gainsight Admin



Cairo, Cairo Governorate, Egypt
Posted on Tuesday, June 4, 2024

Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are seeking an experienced Gainsight Admin to join our team. The ideal candidate will have 3 to 4 years of experience in Gainsight administration with a strong background in Jour automation, reporting, dashboards, roles, and authorities. Additionally, exposure to implementing and managing integrations with Gainsight PX, Salesforce CRM, data warehouses, ticketing systems, and product utilization tools is essential. This role will be pivotal in optimizing our customer success operations and ensuring our systems are used to their fullest potential.

What Will You Do❓

  • Gainsight Administration:
    • Manage day-to-day administration and maintenance of the Gainsight platform.
    • Configure and customize Gainsight to meet the business needs.
    • Handle user account creation, roles, permissions, and access management.
  • Reporting and Dashboards:
    • Design, develop, and maintain reports and dashboards to provide insights into customer health and success metrics.
    • Generate and analyze data to drive strategic business decisions.
    • Ensure data accuracy and integrity within Gainsight.
  • Roles and Authorities:
    • Define and manage user roles and permissions within Gainsight.
    • Ensure compliance with data security and privacy regulations.
    • Implement and manage workflows to automate processes.
  • Implementation and Integration:
    • Assist in the implementation of Gainsight and Salesforce CRM integrations.
    • Work closely with the IT and Customer Success teams to ensure seamless integration and data flow.
    • Troubleshoot and resolve integration issues.
  • Managing Existing Integrations:
    • Oversee and maintain integrations with various data sources including data warehouses, ticketing systems, and product utilization tools.
    • Ensure data synchronization between Gainsight and other systems.
    • Monitor integration performance and troubleshoot any issues that arise.
    • Collaborate with external vendors and internal teams to enhance and optimize integrations.
  • Continuous Improvement:
    • Stay up-to-date with the latest Gainsight features and updates.
    • Provide recommendations for system enhancements and optimizations.
    • Conduct training sessions and provide support to end-users.

What Are We Looking For❓

  • Experience:
    • 3-4 years of experience in Gainsight administration.
    • Proven experience in developing and managing reports and dashboards.
    • Exposure to implementing and managing integrations with Salesforce CRM, data warehouses, ticketing systems, and product utilization tools.
  • Skills:
    • Strong analytical and problem-solving skills.
    • Excellent communication and interpersonal skills.
    • Proficiency in Gainsight and Salesforce CRM platforms.
    • Ability to work independently and as part of a team.
  • Education:
    • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.

Who Will Excel❓

  • Gainsight Admin Certification
  • Salesforce Admin Certification
  • Experience in customer Ops or related field
  • Experience in integrating Telephony systems

What We Offer You❗
We believe you will love working at Foodics!

  • We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
  • We offer highly competitive compensation packages, including bonuses and the potential for shares.
  • Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
  • We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
  • Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
  • We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.