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Fleet Support Engineer

ekar.app

ekar.app

Other Engineering, Customer Service
Riyadh Saudi Arabia
Posted on Monday, June 26, 2023
There will be a focus on coordinating fleet setup and maintenance using Ekar's proprietary tool sets as this is primarily a role that focuses on administrative and operational functions.

Requirements

Required Skill Sets

  • Knowledge of ERPs, telemetry hardware devices, and fleet management software
  • Understand IoT troubleshooting techniques
  • Grasp of fleet management and end-to-end operation controls
  • Manage vehicle inventory management
  • Telematic system troubleshooting and investigation
  • Worked with business intelligence tools such as Power BI and Tableau
  • Maintaining the quality and reliability of telemetry data
  • Deriving system specifications from customer data requirements
  • Assist with help desk issues
  • Identify opportunities to meet company needs by researching relevant technology
  • Increasing the stability of our IoT platform and decreasing technical debt by troubleshooting parameter settings
  • Provide analysis, troubleshooting, monitoring, and improvement of telemetry devices and IoT platforms
  • Follow up with related parties to resolve issues after creating and monitoring SLAs,

preparing incident reports, and setting a plan of action