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Customer Service Representative

ekar.app

ekar.app

Customer Service
Riyadh Saudi Arabia
Posted 6+ months ago
About Ekar

ekar Mobility with an innovative car sharing and Subscription service.

The Middle East's first and largest self-drive mobility company, ekar provides users with on-demand access to a network of thousands of carshare and subscription leasing vehicles within its ‘Self-Drive Super App'. ekar's vision is to improve the way people consume transportation and is achieving scale by SaaS-enabling car rental and leasing companies via ekar's Mobility OS

Requirements

  • Customer focus on inbound customer service center appreciated
  • Use of Zendesk or other customer service software appreciated
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to organize and prioritise duties throughout the day
  • Excellent written and spoken skills in Arabic and English; other languages are appreciated
  • Demonstrated ability to be adaptable and flexible with the capacity to accept change
  • Demonstrated problem-solving skills and willingness to participate in process improvement projects
  • Highly customer-focused, enthusiastic, and results-oriented, with an ability to effectively manage multiple tasks and priorities in a calm and structured manner
  • Attentive, diplomatic, and team player


Benefits

  • Training & Development