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Customer Service Representative

ekar.app

ekar.app

Customer Service
Riyadh Saudi Arabia
Posted on Monday, June 26, 2023
About Ekar

ekar Mobility with an innovative car sharing and Subscription service.

The Middle East's first and largest self-drive mobility company, ekar provides users with on-demand access to a network of thousands of carshare and subscription leasing vehicles within its ‘Self-Drive Super App'. ekar's vision is to improve the way people consume transportation and is achieving scale by SaaS-enabling car rental and leasing companies via ekar's Mobility OS

Requirements

  • Customer focus on inbound customer service center appreciated
  • Use of Zendesk or other customer service software appreciated
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to organize and prioritise duties throughout the day
  • Excellent written and spoken skills in Arabic and English; other languages are appreciated
  • Demonstrated ability to be adaptable and flexible with the capacity to accept change
  • Demonstrated problem-solving skills and willingness to participate in process improvement projects
  • Highly customer-focused, enthusiastic, and results-oriented, with an ability to effectively manage multiple tasks and priorities in a calm and structured manner
  • Attentive, diplomatic, and team player


Benefits

  • Training & Development