About us

Zofeur is the World's first on-demand platform for all your car-related needs, our on-demand platform offers a wide range of services, including hiring a personal chauffeur, driving kids to school, picking up and dropping off your car at the garage, arranging for vehicle inspection, moving your car from A to B, and much more. Plus, with our fleet of professional drivers, you can get any of these services at your doorstep within 10 minutes.

About the role

As Product Manager, you’ll help build and improve our marketplace mobile app, working closely with Design, Engineering, Ops, and Support. You’ll support both customer and driver/partner experiences, shipping features that improve usability, reliability, and growth in a fast-paced environment.

Responsibilities

• Own and continuously improve key areas of the mobile app experience across both the customer app and driver/partner app.
• Collaborate closely with Design and Engineering to ship features end-to-end, from booking/request to tracking, completion, ratings, and support.
• Lead improvements to core marketplace flows, including onboarding, verification, availability, matching/dispatch, cancellations, ratings, and in-app support.
• Write clear and detailed product requirements, including user stories, acceptance criteria, and specifications, and manage delivery through to launch.
• Partner with Operations teams to enhance real-world outcomes, such as reducing cancellations, improving pickup reliability, and streamlining driver workflows.
• Support product releases by coordinating QA, rollout plans, app store release notes, and post-launch follow-ups.
• Gather feedback from users, customer support, and operations teams, and translate insights into actionable product improvements.
• Track and monitor key metrics for owned features, including conversion rates, drop-offs, cancellations, completion rates, and feature usage.
• Use dashboards and app analytics tools to understand user behaviour and identify friction points.
• Define and document tracking requirements (events and metrics) to ensure impact can be measured post-release.
• Run simple experiments when relevant (e.g., onboarding improvements, driver UI updates) and clearly share findings and learnings with stakeholders.

Requirements

• 2–4 years of experience in Product Management or a similar role with strong end-to-end ownership.
• Hands-on experience working with mobile applications and shipping improvements on iOS and Android.
• Experience building or supporting marketplace products; experience with driver, delivery, mobility, or logistics platforms is a strong plus.
• Strong product execution skills with the ability to translate problems into clear scope, collaborate effectively with engineering and design, and ship reliably.
• Excellent communication and stakeholder management skills, particularly when partnering with Operations teams.
• Comfortable using common product and collaboration tools such as Jira, Confluence, Figma, and analytics platforms (GA, Mixpanel, Amplitude)
• Experience with memberships. Conversion, Churns, CLV/LTV

Preferred Qualifications:

• Experience working on driver or partner-facing apps, including onboarding, document verification, going online, job acceptance, navigation, and earnings.
• Familiarity with location-based user experiences, such as maps, geolocation, availability indicators, and ETA calculations.
• Experience improving in-app support flows, including help content, ticket reduction, and faster issue resolution.
• Exposure to experimentation and A/B testing, with an understanding of how to measure and iterate based on results.