Job Summary

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
• Resolve customer complaints and issues by identifying root causes and providing appropriate solutions.
• Accurately document all customer interactions in the CRM or ticketing system.
• Follow company policies, procedures, and service-level agreements (SLAs).
• Escalate complex or unresolved issues to the appropriate internal teams when required.
• Educate customers about products, services, processes, and company policies.
• Maintain a positive, empathetic, and professional attitude at all times.
• Collaborate with internal departments to ensure smooth and effective issue resolution.

Required Qualifications

• High school diploma or equivalent; bachelor’s degree is a plus.
• Previous experience in customer service, call center, or support roles is preferred.
• Strong verbal and written communication skills.
• Ability to work under pressure and handle high volumes of customer interactions.
• Basic computer skills and experience with CRM or ticketing systems.
• Strong problem-solving and organizational skills.

Why Join Us

• We offer a supportive and professional work environment with opportunities for growth, training, and career development.
• Employees benefit from competitive compensation and the opportunity to directly contribute to improving customer experience.

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