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Community Management Intern

ekar.app

ekar.app

Dubai - United Arab Emirates
Posted on Thursday, November 2, 2023
About Ekar

ekar is the Middle East’s first and largest self-drive mobility company, providing users on-demand access to a network of thousands of carshare and subscription leasing vehicles within its ‘Self-Drive Super App’. ekar’s vision is to improve the way people consume transportation and is achieving scale by SaaS-enabling car rental and leasing companies via ekar’s Mobility OS.

About The Role

We are currently seeking a Community Manager Intern to join our team and take charge of cultivating a strong and supportive online community around our brand.

Your primary responsibility will be to build and maintain positive relationships with customers across various online platforms, including social media, forums, and blogs. You will be the bridge between our organization and our community, ensuring their needs are heard and addressed while aligning with our company's goals and values.

Monitoring customer reviews, responding to comments, and handling community-related issues will be integral parts of your role. Additionally, you will play a vital role in tracking and evaluating the performance of our app on key platforms. This is a fantastic opportunity to join our team, contribute to our success, and grow within the company. If you possess excellent communication skills, a customer-centric approach, and a passion for fostering online communities, you’re the right person for the job.

Key Responsibilities and Tasks:

  • Proactively engage with community members across various online platforms, such as social media, forums, blogs, and community websites
  • Monitor customer reviews and regularly report on them from all relevant platforms
  • Synchronize the narrative in reviews with the company’s messaging agenda (biweekly updates of the key messages)
  • Respond to comments from review platforms (GMB, Apple AppStore, Google Play Store)
  • Monitor competitor prices and provide weekly updates on price changes
  • Handle and resolve community-related issues and conflicts with sensitivity and diplomacy
  • Track and evaluate the conversion rates of our App on main platforms
  • Participate in creating relevant and engaging content that resonates with the community's interests, needs, and preferences
  • Escalate critical issues to appropriate departments or management when necessary

Qualifications / Experience:

Requirements

  • Experience in Community Management or a similar role, with a proven track record of successful community management and growth
  • Excellent written and verbal communication skills, with the ability to adapt the tone and style to suit the audience
  • Strong understanding of social media platforms, online forums, and other community-building tools
  • Demonstrated empathy, patience, and a customer-centric approach to community engagement
  • Organized, disciplined, and detail-oriented